Terms & Conditions

Content:
- English version below -

Handelsbetingelser

Firma navn: Wood Wood
Juridisk navn: Carrington Retail ApS
Firma type: ApS
CVR no.: 33 49 93 53
Adresse: Nørrebrogade 106, Baghuset, 2200 København N, Danmark
Tel: +45 3535 6264
Fax: +45 3535 6274
Officiel E-mail adresse: info@woodwood.dk
Officiel web-side: www.woodwood.dk

Nedenstående handelsbetingelser relaterer sig til brugen af Wood Wood Store lokaliseret på Internet adressen http://woodwood.dk/store. Betingelserne vedrører også køb foretaget på Wood Wood Store ligeledes lokaliseret på Internet adressen http://woodwood.dk/store

De personlige informationer du videregiver til Wood Wood Store vil udelukkende blive brugt til at opfylde Wood Wood Stores forpligtigelser og sikre dig den bedste service. Et statistisk system der indsamler information bruges på www.woodwood.dk til at hjælpe os med at danne et billede af antal besøgende på vores web-side. Den statistiske information bruges til at optimere web-sidens brugervenlighed og funktionalitet.

For at du som kunde kan foretage køb på www.woodwood.dk skal du registrere følgende oplysninger:
- navn
- adresse
- telefon nummer
- e-mail adresse

Disse oplysninger registreres og bliver opbevaret af Carrington Aps i 5 år hvorefter de slettes.
Informationerne registreres for at kunne levere din bestilling til den korrekte adresse. Når vi indsamler disse informationer via vores hjemmeside gøres dette udelukkende med dit samtykke. Alle ansatte hos Carrington Aps har adgang til disse informationer.

Informationerne videregives til forsendelses firmaet for at sikre aflevering. Ingen omtålelig data videregives. Som registrant hos Carrington Aps har du i følge Persondataloven juridisk ret til at få oplyst hvilke oplysninger der opbevares. Forespørgseler i forbindelse hermed bedes rettet til Carrington Aps via Email til info@woodwood.dk.

Hvis du ønsker at ophøre din tilmelding til Wood Wood Store bedes du kontakte os via E-mail til webstore@woodwood.dk.

Sikkerhed
For at sikre dine personlige informationer bruger Wood Wood Store ’Thawte Web Server SSL Certificates’ til at krypterer information der udveksles til og fra vores hjemmeside under registrering og check-out. I bestillingssituationen kan du checke sikkerhedens validitet ved at klikke på padlock ikonet der viser sig i URL’en hvis du har aktiveret SSL.

Cookies
Wood Wood Store benytter sig af cookies for at forbedre din oplevelse på siden. Cookierne identificerer din computer og tillader at siden husker dine personlige indstillinger. Hjemmesiden vil ikke fungere optimalt hvis du har slået cookies fra i din web-browser.

Disclaimer/Ansvarsfraskrivelse
Det er vores mål at hjemmesiden altid er tilgængelig, men vi kan ikke garantere dette.

Wood Wood Store kan ikke garantere at alle produkter til salg er tilgængelige når du foretager din ordre. I det tilfælde at et produkt ikke længere er til rådighed efter din bestilling, vil du blive kontaktet per E-mail kort tid efter.

Grundet din computer skærms (farve)indstillinger kan de viste produkter afvige fra deres egentlige farve. Wood Wood Store kan ikke blive holdt til ansvar for dette.

Mål
For at lette dit valg af størrelse har vi ved stort set alle produkter lavet måleskema. Alle mål er cirka mål og mindre variation kan fremkomme. Vær derfor venligst opmærksom på at hver enkelt mål kan variere med +/- 1cm. Dog kan denim variere en anelse mere fra produkt til produkt idet vaskningen heraf vanskeliggør kontrollen af målene.

Priser
Prisen på hvert produkt inkluderer IKKE forsendelsesomkostninger, men inkluderer den danske moms (25%) og alle importskatter indenfor EU. Bestillinger foretaget udenfor EU vil eventuelt blive tillagt skatter og afgifter i henhold til det respektive lands regler. Priser på Wood Wood Store er vist i Euro (EUR) og Danske Kroner (DKK).

Pris ændringer
Wood Wood Store forbeholder sig retten til at ændre prisen på de solgte produkter. Prisen på produkterne er gældende i den specifikke periode hvor ordren foretages, dog tages der forbehold for eventuelle tastefejl.

Betaling
Wood Wood Store tager imod betaling med kreditkort eller PayPal.
PayPal tilbyder sikker betaling fra din bankkonto eller PayPal kredit.
Bemærk: Din registrerede PayPal adresse skal matche din ønskede leveringsadresse.

Wood Wood Store tager imod betalingskortene VISA, Mastercard og Dankort.

Vi accepterer udelukkende 3D secure betalingskort hvis du bestiller uden for Danmark.

3D Secure (Verified by Visa, MasterCard SecureCode og J/Secure) er et ekstra sikkerhedscheck i betalingsprocessen, hvor kortholder – efter at have indtastet sine kortoplysninger – bliver bedt om at identificere sig overfor udstederen af kreditkortet (typisk kortholders egen bank).

Det samlede beløb hæves på tidspunktet for ordrens afsendelse.

Forsendelses omkostninger
Nedenstående forsendelses omkostninger vil blive tillagt din ordre:
Indenfor Danmark: 50 DKK (7 EUR)
Fri fragt ved køb over 800 DKK

Indenfor EU: 150 DKK (20 EUR)
Fri fragt ved køb over 150 EUR

Resten af verden: 225 DKK (30 EUR)
Fri fragt ved køb over 300 EUR ex VAT

Ordre bekræftelse
Du vil modtage en ordre bekræftelse per E-mail kort tid efter du har foretaget din bestilling.

Forsendelse bekræftelse
Din ordre vil blive sendt af sted indenfor 1-2 hverdage efter du har foretaget din bestilling. Så snart din ordre er blevet afsendt, vil du modtage en forsendelses bekræftelse per E-mail. Denne bekræftelse vil indeholde information om hvilket forsendelsesfirma der leverer forsendelsen samt et pakkenummer.
For at blive registeret som bruger hos Wood Wood Store kræver vi din personlige adresse oplyst. Hvis du ønsker at leveringen skal foregå til en anden adresse end din personlige adresse skal du gøre opmærksom herpå når du afslutter din bestilling på Wood Wood Store.

Forsendelser
Alle bestillinger bliver sendt med Postdanmark eller UPS og kan spores via dit trackingnummer som står nævnt i forsendelses bekræftelsen, på www.postdanmark.dk eller www.ups.com. Eftersom UPS forlanger en underskrift for at levere forsendelsen, kræver det at du er tilstede på den angivne leveringsadresse. Vær opmærksom på at UPS ikke kan levere til P.O. bokse.

Transit tider
Vi efterstræber at sende bestillinger af sted hurtigst muligt og som kunde kan man forvente at modtage ens ordre 1-3 hverdage efter at have modtaget ordre bekræftelsen.
Danske ordre vil blive leveret 1-2 dage efter du har modtaget din forsendelses bekræftelse.
Internationale ordre vil blive leveret 1-5 dage efter du har modtaget din forsendelses bekræftelse.

Valuta
Wood Wood Store kan ikke tage ansvar for eventuelle kurs ændringer ligesom vi ej heller kan blive holdt til ansvar for hvilket beløb din bank forlanger for at veksle Euro til anden valuta.

Ombytning, returnering og refundering
Som kunde har du ret til at returnere din ordre, eller dele af din ordre, indenfor 2 uger (14 dage) efter du har modtaget denne under betingelse af at varerne er i samme stand som ved modtagelse. Udover at være prøvet på for at sikre at størrelsen er korrekt, skal varerne være ubrugte. Hvis der er slitage der antyder at varerne er blevet brugt på en sådan måde at det forringer værdien af produktet enten a) mister du som kunde din ret til at returnere eller b) skal du kompensere for en evt. værdiforringelse af varen. For visse varer udgør original emballagen en del af produktets værdi (for eksempel en sko æske for et par sko) hvorfor de samme regler gælder for emballagen som for selve produktet.

Når du gør brug af din ret til at returnere en vare betaler du selv forsendelses omkostningerne. Vedlæg venligst den fremsendte kvittering eller kopi af samme med navn, adresse og ordre nummer.
Hvis du ønsker at bytte din ordre noter da venligst hvilken størrelse du ønsker i stedet. Ydermere vil vi bede dig overføre de pålagte forsendelses omkostninger (10 Euro for Danmark, 20 Euro for Europa, 30 Euro for resten af verden) til vores konto, som står nævnt i regningen, for yderligere forsendelse.
Hvis du ønsker at få pengene tilbage, returnerer vi beløbet via den valgte betalingmetode (refundering via PayPal eller kreditkort).

Wood Wood Store kan ikke blive holdt ansvarlig, hvis din forsendelse forsvinder under returneringen.
Refunderinger for returnerede forsendelser vil blive behandlet hurtigst muligt og senest 14 dage efter vi har modtaget din returforsendelse.

Kontakt information til kunde service
Hvis du har spørgsmål er du velkommen til at kontakte os per e-mail på
webstore@woodwood.dk

Senest opdateret
12-06-2014



Terms & Conditions

Company name: Wood Wood
Legal name: Carrington Retail ApS
Type of company: ApS
CVR no.: 33 49 93 53
Year founded: 2002
Address: Nørrebrogade 106, Baghuset, 2200 København N, Denmark
Tel.: +45 3535 6264
Fax.: +45 3535 6274
Official e-mail address: info@woodwood.dk
Official web-site: www.woodwood.dk

The terms and conditions below regulate the use of the Wood Wood Store localized on web address http://woodwood.dk./store. The terms and conditions below also regulate the sales carried out on the Wood Wood Store localized on web address http://woodwood.dk/store.

Privacy
The personal information you forward to Wood Wood Store will only be used in order to fulfill the undertakings Wood Wood Store have and to assure you the best service. A statistical log system is used at www.woodwood.dk, gathering information to help create a statistical picture of the no. of visitors and hits to the web-site. The log system is used as a means of optimising the web-site for user friendliness and functionality.

In order for you, as a customer, to make a purchase of goods at www.woodwood.dk you must register the following information:
- Name
- Address
- Tel. No.
- E-mail address

These information are registered and kept with Carrington Aps for 5 years before being deleted.
The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our web-site, we do so only at your consent. All employees of Carrington Aps have access to these information.

The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with Carrington Aps you have a legal right to know what information are stored, according to 'Persondataloven'. Any enquiries regarding this should be addressed to Carrington Aps via e-mail on info@woodwood.dk

If you wish to end your subscription of information from Wood Wood Store, please send an email to webstore@woodwood.dk.

Security
For the safety of your personal information, Wood Wood Store uses Thawte Web Server SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Cookies
Cookies are used by the Wood Wood Store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Wood Wood Store will not operate properly when cookies are disabled in your web browser.

Disclaimer
Wood Wood's ambition is for the website to always be up and running, however Wood Wood Store cannot guarantee this.

Wood Wood Store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the colour settings of your computer, the colours of the products shown in the pictures in the Wood Wood Store can differ from their actual colours. Wood Wood Store cannot be held responsible for any such discrepancy.

Measurements
To help you decide what size to choose we have created a measurement guide to most of the products for sale on-line. All measurements are approximate and slight variance may occur. Please have this average sizing in mind and note that +/- 1cm on each measurement may occur. Especially denim can vary more from one product to another as the washing hereof is difficult to control.

Prices
The price of each product is stated excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU.

Buy tax free from outside of the EU
We offer tax free purchases on orders from Non-EU countries.

VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.

Local taxes
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Price changes
Wood Wood Store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. We do, however, take reservations for typing errors.

Payment
Wood Wood Store accepts payment by credit card and PayPal.
PayPal allows secure payment from your bank account or PayPal credit. You can also opt to pay using your credit card.
Please note: Your registered Paypal address must match your requested shipping address.

Wood Wood Store accepts payment by VISA, Mastercard and Dankort.

Only 3D secure transactions are accepted when paying with Non-Danish credit cards.

3D secure systems are based on a payment authentication process where a cardholder making a purchase is verified to be the real cardholder. 3D secure (ie. Verified by Visa and MasterCard SecureCode) is a service developed to ensure that transactions can only be made by the card holder. It is up to the card provider (your bank) to confirm your identity when your credit/debit card is used to make purchases over the internet.
You will be required to enter a password that you have previously arranged with, or been given by your bank. This password is controlled by your bank through an encrypted and secure server. When confirmed the order will be processed as per usual.

The full payment is charged when the order is dispatched.

Shipping charges
The following shipping charges will be added to your order:
Within Denmark (1-2 working days): 7 EUR / 50 DKK
Free shipping on all Danish orders over 800 DKK.

Within Europe (EU) (3-4 working days): 20 EUR / 150 DKK
Free shipping on all orders within EU over 150 EUR.

Rest of the world (3-4 working days): 30 EUR / 225 DKK
Free shipping on all orders outside EU over 300 EUR ex. VAT.

Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation
Your order will be dispatched within 1-2 working days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. The shipping confirmation will include carrier and tracking number information.

Shipping and collecting packages
All orders will be shipped with either Postdanmark or UPS. With the help of your tracking number information you can track your package at the Postdanmark (www.postdanmark.dk) or the UPS website (www.ups.com) respectively. The package will be delivered to the address you have stated as your delivery address. Since UPS couriers require your signature when delivering the goods, you will have to be present at the specified shipping address at the time of the delivery. During the registration of your Wood Wood Store account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the Wood Wood Store. Please note that we cannot deliver to P.O. boxes.

Delivery time
Wood Wood aims to dispatch goods as quickly as possible and customers should expect to receive their goods within 2-5 workdays after receiving an order confirmation.
Danish orders will be delivered within 1-2 days from the day you received the shipping confirmation.
International orders will be delivered within 1-5 days from the day you received the shipping confirmation.

Currencies
Wood Wood Store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Exchanges, returns and refunds
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer either a) loses his/her right to exercise a return or b) the customer will have to compensate for the decreased value of the good subject to inspection by Wood Wood Store. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this.
Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. Wood Wood Store will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 14 business days at the latest, after Wood Wood Store receives the returned products.

Exchanges and sale
During sale or promotional offers the policy explained above will apply.

Contact information to customer service
If you have any queries please contact the customer service at webstore@woodwood.dk.

Latest update
12.06.2014




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